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Tuesday 9 August – Emergency service only from 1pm

Please note that the practice operates an emergency service only that afternoon due to meetings and staff training. If your matter is urgent and cannot wait until the next morning, please phone our usual number 01381 622000.

In case of a life-threatening medical emergency always dial 999.

For general health advice visit www.nhs24.scotor call NHS24 on 111(free of charge from UK landlines and mobile phones).

A Guide to our Appointment System

Q

How can I book an appointment?

A

Please call the surgery on 01381 622000 to book an appointment. If you are registered for online services you may be able to book appointments online.

Q

Can I book to see a healthcare professional (incl. a GP) face to face?

A

Yes, all appointments can be booked face to face where this is required. We also offer telephone and video consultations for those who would prefer this and do not need an examination.

Q

Can I book appointments ahead?

A

Yes, you can book appointments up to 6 weeks ahead.

Q

Can I see or speak to a GP today?

A

If your medical need cannot wait for the next available appointment, we will ask you for some details and will pass this message to the duty doctor. He/she then will prioritize the messages according to their medical urgency and decide how to manage them. You may receive a phone call, or be offered an appointment.

Q

I cannot attend my appointment

A

If you can no longer attend your appointment please contact us to cancel or re-arrange your appointment. That way we can offer this to somebody else.

Q

I have a telephone appointment but nobody has called me at the time

A

Please allow for up to an hour after your appointment. This can happen when emergencies come in on the day and need to be prioritized. The GP will make every effort to call you as close to your appointment time as possible.

Q

Why do you still ask patients to wear a facemask?

A

We follow Scottish Government guidance and this currently advises the wearing of face masks in all healthcare settings.

Q

Why can I only come to the desk if I have an appointment booked?

A

Some of our patients are very vulnerable and COVID and other infectious diseases have not gone away. We try to minimize footfall in the practice to protect those patients and the service. We have boxes installed outside for your repeat prescriptions and for requested samples (please do not drop in samples that have not been requested as we are unable to process them). We can be contacted by phone or by email for all other enquiries.

COVID VACCINATION ENQUIRIES

Patients who are registered with their GP as being housebound will be contacted and vaccinated at home. If a patient receives an appointment to attend a clinic and cannot attend because they are housebound, they should call the Enquiry Hub on 08000 320 339 or email them using nhsh.covidvaccine@nhs.scot

Information of COVID vaccination clinics in Highland can be found here:

https://www.nhshighland.scot.nhs.uk/COVID19/Pages/Vaccination-SouthMid.aspx

PLEASE DO NOT CALL THE SURGERY WITH BOOSTER QUERIES AS WE WILL NOT BE ABLE TO HELP YOU AND IT BLOCKS THE PHONE LINES FOR PATIENTS WITH MEDICAL PROBLEMS.

Update to Covid Vaccination Record

If you received one of your first coronavirus (COVID-19) vaccinations out with Scotland you can now upload your official proof of vaccination from that country to your Scottish vaccination record. This will mean you will have a combined fully vaccinated status to show for travel or domestic purposes.

To use this service you must

- be resident in Scotland

- have been vaccinated in either England, Wales, Northern Ireland, Guernsey, Jersey, Isle of Man or the Republic of Ireland

- have a certificate showing you received one dose of a coronavirus vaccine in another country (this will be a QR code on an official document)

- have had at least one vaccination dose in Scotland

https://www.nhsinform.scot/covid-19-vaccine/after-your-vaccine/request-an-update-to-your-vaccination-record/

NHS Inform COVID-19 Vaccination

Get the right care in the right place

Right Care Right Place

Images / Pictures and Emails for clinical advice

Please do NOT send us images / emails for clinical advice unless you have been asked to do so by the GP. Any incoming images that have not been requested may not be reviewed. Please contact the surgery by phone where you can request to leave a message for the GP or book a telephone appointment in the first instance.

COVID Isolation Notes

https://111.nhs.uk/isolation-note/

NHS Highland Social Support Information

NHS Highland Social Support Information

Near Me Video Consulting

We can now offer video consulting. Please find further information and your check-in to the virtual waiting room under Online Services.

Online Services:  Appointments & Prescriptions

Patients have the option of managing their appointments online. To register please complete the one page registration form and bring into the Practice with two forms of ID e.g. driving licence and one proof of residence e.g. utility bill. Once registered, you will receive a confirmation email with instructions of how to create your log-in.  Please note that you must be aged 16 years or older to register for online services. Appointments can be booked with a GP for up to 4 weeks in advance.

Patients can now order their medications through our new online services portal. Within the prescriptions section you will be able to see the list of your repeat medication, simply select the items you wish to request from the list.  Once we receive your request you can check on the progress of your request from this screen.  

Access to the online portal can be found at Patient Services

Ear Care

We do not offer routine ear syringing at the surgery. Ear Syringing can cause complications such as ear infections, perforation of the ear drum & tinnitus (persistent noise). Advice for self-care including ear drops and bulb syringing can be found on our website and in the reception waiting area.   If you are still experiencing problems after 3 weeks or more of following this advice, please make an appointment with your GP.

Travel Advice and Vaccinations

It is important to get the right advice about any travel vaccinations to reduce your risk of catching a serious illness whilst abroad. Unfortunately, due to pressure on appointments for medically important issues, we are not able to give this service the time that it needs, so we have made a decision that we are no longer able to offer travel advice. However, there are services available at pharmacies offering travel services or a private travel clinic, where adventurous travellers can get the advice and vaccinations that they need. You should contact the travel clinic or pharmacy at least 8 weeks before you are due to travel. Some vaccines need to be given well in advance to allow your body to develop immunity. Further information can be found here

Text (SMS) Messages

Fortrose Medical Practice offers a text message service to patients. Text messages are used for appointment reminders and routine requests from Clinicians. Please ensure you keep us informed if your number changes or you wish to opt out.

Practice Privacy Notice

A copy of our Practice Privacy Notice can be found on our Policies page

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