Thursday 8 July – Emergency service only from 1pm
Please note that the practice operates an emergency service only that afternoon due to meetings and staff training. If your matter is urgent and cannot wait until the next morning, please phone our usual number 01381 622000.
In case of a life-threatening medical emergency always dial 999.
For general health advice visit www.nhs24.scot or call NHS24 on 111(free of charge from UK landlines and mobile phones).
Bank Holiday closure Monday 1 August
Please note that Fortrose Medical Practice will be closed on this bank holiday.
If you need medical attention or advice when the surgery is closed, please visit NHS 24 or contact them by telephone on 111. NHS24 is a 24 hour health service which has round the clock advice and support.
In an emergency dial 999.
COVID BOOSTER INVITATIONS FOR OVER 75 YEAR OLD PATIENTS
We have been made aware that invites have been sent to the first patients over 75 inviting them to come forward for their Covid spring boosters.
Please contact the National Helpline in the first instance, if you have received an appointment letter from NHS Scotland, and the appointment is not convenient. Alternatively, you can contact the NHS Highland Vaccination Enquiry Hub on their freephone number 08000 320 339 who will be happy to assist with rescheduling an appointment, to a more convenient location and/or time.
NHS Highland recognises that locations and opening hours may not be suitable so clinics are being arranged across NHS Highland. Further information on these additional vaccination clinics will be communicated as plans are finalised but patients are being appointed in line with the national guidance of 24weeks post last vaccination.
Should a patient wish to raise a concern/complaint they should contact the local Enquiry Hub where the team will be happy to assist and/or send a concern/complaint to the Feedback team as per process.
Patients who are registered with their GP as being housebound will be contacted and vaccinated at home. If a patient receives an appointment to attend a clinic and cannot attend because they are housebound, they should call the Enquiry Hub on 08000 320 339 or email them using email@example.com
PLEASE DO NOT CALL THE SURGERY WITH BOOSTER QUERIES AS WE WILL NOT BE ABLE TO HELP YOU AND IT BLOCKS THE PHONE LINES FOR PATIENTS WITH MEDICAL PROBLEMS.
Update to Covid Vaccination Record
If you received one of your first coronavirus (COVID-19) vaccinations out with Scotland you can now upload your official proof of vaccination from that country to your Scottish vaccination record. This will mean you will have a combined fully vaccinated status to show for travel or domestic purposes.
To use this service you must
- be resident in Scotland
- have been vaccinated in either England, Wales, Northern Ireland, Guernsey, Jersey, Isle of Man or the Republic of Ireland
- have a certificate showing you received one dose of a coronavirus vaccine in another country (this will be a QR code on an official document)
- have had at least one vaccination dose in Scotland
COVID testing (PCR or LFD?)
NHS Inform COVID-19 Vaccination
Get the right care in the right place
Right Care Right Place
Images / Pictures and Emails for clinical advice
Please do NOT send us images / emails for clinical advice unless you have been asked to do so by the GP. Any incoming images that have not been requested may not be reviewed. Please contact the surgery by phone where you can request to leave a message for the GP or book a telephone appointment in the first instance.
COVID Isolation Notes
NHS Highland Social Support Information
Near Me Video Consulting
We can now offer video consulting. Please find further information and your check-in to the virtual waiting room under Online Services.
Online Services: Appointments & Prescriptions
Patients have the option of managing their appointments online. To register please complete the one page registration form and bring into the Practice with two forms of ID e.g. driving licence and one proof of residence e.g. utility bill. Once registered, you will receive a confirmation email with instructions of how to create your log-in. Please note that you must be aged 16 years or older to register for online services. Appointments can be booked with a GP for up to 4 weeks in advance.
Patients can now order their medications through our new online services portal. Within the prescriptions section you will be able to see the list of your repeat medication, simply select the items you wish to request from the list. Once we receive your request you can check on the progress of your request from this screen.
Access to the online portal can be found at Patient Services
We do not offer routine ear syringing at the surgery. Ear Syringing can cause complications such as ear infections, perforation of the ear drum & tinnitus (persistent noise). Advice for self-care including ear drops and bulb syringing can be found on our website and in the reception waiting area. If you are still experiencing problems after 3 weeks or more of following this advice, please make an appointment with your GP.
Travel Advice and Vaccinations
It is important to get the right advice about any travel vaccinations to reduce your risk of catching a serious illness whilst abroad. Unfortunately, due to pressure on appointments for medically important issues, we are not able to give this service the time that it needs, so we have made a decision that we are no longer able to offer travel advice. However, there are services available at pharmacies offering travel services or a private travel clinic, where adventurous travellers can get the advice and vaccinations that they need. You should contact the travel clinic or pharmacy at least 8 weeks before you are due to travel. Some vaccines need to be given well in advance to allow your body to develop immunity. Further information can be found here
Text (SMS) Messages
Fortrose Medical Practice offers a text message service to patients. Text messages are used for appointment reminders and routine requests from Clinicians. Please ensure you keep us informed if your number changes or you wish to opt out.
Practice Privacy Notice
A copy of our Practice Privacy Notice can be found on our Policies page