Practice closed Thu 4th June from 1pm for staff training.
High Risk Helpline
will offer help to those who do not have family or existing community support and cannot get online and who are over 70, disabled, require the support of mental health services, are pregnant or receive a flu jab for health reasons. This service is in addition to localised support already available for people who have received letters advising them to shield themselves. However, any of those in the shielding category who are not yet receiving assistance, who do not have family and cannot get online can access support via this new helpline.
Anyone not in these categories but still looking for support should visit www.readyscotland.org
The helpline – 0800 111 4000 – will initially operate during core working hours of 09:00 to 17:00 while plans are developed and implemented to extend it to operate for a longer period each day.
Callers will be automatically connected to their local authority who will support them to access the service they need, such as:
- essential food and medication
- links to local social work services for vulnerable children or adults
- emotional support
- contact with local volunteer groups.
Anyone advised to isolate for 12 weeks because of their health condition and have received ‘shielding’ letters can call a new dedicated help line at 01349 886669.
An on-line form to seek assistance is also available for the shielding group at highland.gov.uk/shielding
Anyone offering support, whether through a community group or as an individual, can also call the help line at 0300 303 1362 or register their support on the Council’s website.
Lines are currently open 8am to 6pm Monday to Friday but call volumes are being monitored daily to assess whether extended opening hours are required.
For Avoch Help click Here
These are Dr. Sally Martin and Dr. Suzy Walker working in the COVID Hub for our patients:
Near Me Video Consulting
We can now offer video consulting. For more information click VIDEO CONSULTING
If you have a video consultation booked, please find further information and your check-in to he virtual waiting room under Online Services.
Online Services: Appointments & Prescriptions
Patients have the option of managing their appointments online. To register please complete the one page registration form and bring into the Practice with two forms of ID e.g. driving licence and one proof of residence e.g. utility bill. Once registered, you will receive a confirmation email with instructions of how to create your log-in. Please note that you must be aged 16 years or older to register for online services. Appointments can be booked with a GP for up to 4 weeks in advance.
Patients can now order their medications through our new online services portal. Within the prescriptions section you will be able to see the list of your repeat medication, simply select the items you wish to request from the list. Once we receive your request you can check on the progress of your request from this screen.
Access to the online portal can be found at Patient Services
We do not offer routine ear syringing at the surgery. Ear Syringing can cause complications such as ear infections, perforation of the ear drum & tinnitus (persistent noise). Advice for self-care including ear drops and bulb syringing can be found on our website and in the reception waiting area. If you are still experiencing problems after 3 weeks or more of following this advice, please make an appointment with your GP.
Travel Advice and Vaccinations
It is important to get the right advice about any travel vaccinations to reduce your risk of catching a serious illness whilst abroad. Unfortunately, due to pressure on appointments for medically important issues, we are not able to give this service the time that it needs, so we have made a decision that we are no longer able to offer travel advice. However, there are services available at pharmacies offering travel services or a private travel clinic, where adventurous travellers can get the advice and vaccinations that they need. You should contact the travel clinic or pharmacy at least 8 weeks before you are due to travel. Some vaccines need to be given well in advance to allow your body to develop immunity. Further information can be found here
Text (SMS) Messages
Fortrose Medical Practice offers a text message service to patients. Text messages are used for appointment reminders and routine requests from Clinicians. Please ensure you keep us informed if your number changes or you wish to opt out.
Practice Privacy Notice
A copy of our Practice Privacy Notice can be found on our Policies page